Terms and Conditions
Lodging Rental Agreement
RESERVATION POLICIES – SECURING YOUR RESERVATION
- CANCELLATION POLICY AND REFUNDS
Our cancellation policy can be found in the confirmation email you received with your reservation. We know that plans can go astray. However, we rely primarily on advance reservations and cancellations cannot always be filled. We do no allow refunds due to change of plans or early departures. All guests are financially responsible for the entire booking once your reservation has been made. . If given enough time and the site you booked is available we will move your reservation to another date within the same season.
The renter agrees that he/she will not claim any charge backs or credits from his/her credit card company for any fees charged to his/her credit card, including but not limited to deposit, rental, or additional damage fees.
. REQUIRED CREDIT CARD ON FILE
In lieu of a security deposit or a hold on your credit card for a damage deposit, the resort requires all guests to have a credit card on file for the event damage is incurred during your stay. Your credit card information is kept confidential and secure and stored in the resort’s secure, online card processing company – Stripe.
DAMAGE PROTECTION
In the event property is damaged or missing, payments to your card are processed only after post-checkout. A fee will be assessed based on the extent of the damage or missing items. This damage protection also includes a $40/hour charge for a unit left in an unusually unclean state (again, documentation will be provided to the guest if this occurs). Guests will be notified via email of damage documented, providing the documentation for your records.
ALTERNATE ACCOMMODATIONS
Situations arise from time to time, and we reserve the right to provide alternate accommodations for any reason that are of equal or greater value to your reservation – if this ever occurs we will provide notification in writing for your records.
If you’d like to request moving to a different unit after check in for personal reasons/preference, we do have a $40 extra cleaning fee for cabins and $25 extra cleaning fee for a glamping unit.
MINIMUM RENTAL AGE
Minimum age to rent a cabin is 21 years and the person who books the resort must stay for the entire rental period. Sub-letting or parents renting for their children under age is NOT allowed. Minimum Age required to rent a campsite is 18 years and the person who makes the reservation must stay for the entire rental period.
ADDITIONAL CHARGES
- We have a $40 surcharge for 1 night cabin stays and a $25 surcharge for 1 night glamping stays
- Each additional guest charge – $10/night (All Seasons).
- There is a $50.00 per check fee for all returned checks.
- There is a $40/hour charge for units left in an unusually unclean state.
CHECK-IN AND CHECK-OUT TIMES
Summer check-in is a firm 3pm and check-out is 9am for cabins and 3pm and 11am for campgrounds unless arranged prior with owners. The remainder of the year it is flexible with coordination with campground ownership.
CHECK-IN PROCEDURES
Still a firm 3pm at the earliest unless arranged prior with owners. Now, more than ever, we need the time to deep clean each unit prior to check-in. If you arrive earlier you are welcome to utilize the resort’s outdoor facilities.
Cabin/Glamping Unit/Campsite Entry: We invite you go straight to your lodging to begin relaxing – check in and resort information will be provided at your cabin or campsite. Check-out procedures remain the same.
CHECK-OUT PROCEDURES
Upon departure guests are required to leave the resort in the same general condition as it was when they arrived. There is a $40/hour charge for units left in an *unusually* unclean state – if needed, this charge will be issued within one week of check out and documentation to the unclean state left will be provided. Below are checkout procedures:
CABIN CHECK-OUT TO DO’s
- Please make sure you’re settled up for any purchases at the store or outstanding tab items (ie gas) prior to departure – your credit card on file can be used and a receipt emailed if you forget
- Wash and return all dishes to their appropriate cabinets
Empty out the fridge, freezer, and coffee maker - Please return all kitchen items to your cabin if you used them in a different cabin
- If you checked out a kitchen appliance from the Rec, please return it to the appliance shelf.
- Please turn off heater or air conditioner before you leave the unit.
- During the summer, open all windows to air out the unit
- Remove all trash and recycling from the cabin – there are designated dumpsters for each available on the driveway out of the property
- Extinguish all fires and cleans trash out of fire ring
- Please leave the key to your unit on the table.
- Place all blue towels in the blue laundry bag provided; place all white linen sheets and duvet covers in the white laundry bag provided – leave the mattress protector pad on the bed
GLAMPING UNIT CHECK OUT TO DO’s
- Remove all trash and recycling from the cabin or campsite, there are designated dumpsters for each available on the driveway out of the property
- Extinguish all fires and cleans trash out of fire ring
- For glamping unit guests, leave your key in your unit where you found it
- Place all sheets and duvet covers in the white laundry bag provided – leave the mattress protector pad on the bed
- Please close up all windows and doors in case it rains later that day
PET POLICY
We have a $5/stay per dog fee; pets must be on a leash outside cabins at all times and crated inside when left alone. We charge a $5/stay fee per pet. This fee does not cover damage caused by your dog. There is a $50 fee for not cleaning up after your dog (this includes significant pet hair remaining on furniture post-checkout or any indoor pee or poop indoor and outdoors). ANY damage, including significant hair on furniture or bedding, will be subject to additional charges. If any damages are incurred from dogs’ behavior, owners will be required to pay for them with the credit card on file at the office.
We also ask dog owners to observe the following:
- If you take your do to the beach please keep it on a leash (for kids).
- Aggressive pets are not welcome.
- No barking
- All guest dogs must be on a leash at all times and clean up after them
- Remember your pooper scooper
- Dogs are not to be left in the cabins alone unless they are confined in an indoor dog kennel
- Dogs are not to be tied to trees or to the cabin
No more than TWO dogs allowed per cabin, unless permission is granted at time of reservation - Dogs are not allowed in the rec room on the playground or the beach at any time
- Sorry, we do not allow cats
Service Pet Policy
Note: We fully support guests who legitimately need service animals. Please be aware that fraudulent misrepresentation of a pet as a service animal is a federal crime under the Americans with Disabilities Act. If it is discovered that a guest has misrepresented a pet as a service animal, we reserve the right to seek financial restitution, report fraudulent claims to government authorities, and to cancel the reservation and remove the guests without notice and without any refund for unused nights.
If you are bringing a service animal to the resort, you are required to provide the following information:
- Is your service animal required because of a disability?
- What work or task has your service animal been trained to perform?
- Your service animal must be housebroken, non-aggressive, not destructive, and not display repeated, unprovoked barking.
- Your service animal must not be left unattended at any time.
- Outside of the guest quarters, your service animal must be on a leash at all times, or under control of verbal or sight commands that they follow at all times.
- Your service animal should have a collar, harness, or microchip with identifying owner information attached should it become lost.
- Your service animal must be immunized against rabies and wear a current vaccination tag.
- Please walk your service animal outside for bathroom needs and clean up defecations immediately. Indoor piddle pads are not allowed.
- Please keep your service animal off the furniture and counters unless it is specifically needed for your disability.
- You are responsible at all times for your service animal’s behavior. While we reasonably expect that your specialty service animal is well-trained, should any damage occur, you are responsible for the cost of any cleaning, repairs or replacements. (See additional damage/cleaning fee above).
- You will be required to remove your service animal and/or leave for excessive noise, aggressive or damaging behavior or obvious lack of sanitation.
OTHER POLICIES
We cater to families and strive to provide an upscale family vacation rental experience. Renters agree to abide by our resort rules that are provided to you upon arrival.
Quiet Hours: Resort quiet hour is from 10:00pm to 8:00am. This means no loud noises after 10pm. All music must be completely turned off.
Maximum Occupancy: The number of persons occupying your site shall not exceed the number stated on your reservation. If additional persons are added after your reservation is secured you MUST inform us upon arrival and charges will be added as necessary. Guests may be subject to cancellation/penalties if numbers exceed confirmed occupants listed. This is a violation of the rental agreement.
Winter Advisory: The resort does its best to keep the grounds maintained during winter months. However, it does snow quite a bit and a plow service is not always available at a moment’s notice. We recommend guests recognize weather conditions are outside of our control and to drive vehicles with good tires (not bald) as well as vehicles with all-wheel or 4-wheel drive. If contractors (ie for plowing) need to be hired to help with guest vehicles with inadequate tires, etc., the charges will be incurred by the guest.
Use of Grounds: All guests use the grounds and amenities at your own risk. This includes the beach and swimming area, which is un-guarded. Our gardens have been designed to be enjoyed by all. PLEASE RESPECT NATURE! We would greatly appreciate it if persons do not disturb plants, rocks, trees or other natural gifts.
Children Supervision: There have been times we have had guests at the complex whose children were not properly supervised. Children under the age of 18 are your complete responsibility. Please know where your children are at all times and make certain that they clearly understand resort rules and policies.
Parking: Parking is available at the designated areas of the complex (gravel areas).
Speed Limit: The speed limit on the POV Resort complex is 5 mph and is strictly enforced for the safety of your guests.
Resort Indoor Furniture: Cabin and glamping unit furniture as well as the furniture in the rec room are not permitted to be taken out of the units.
Visitor Policy: Visitors are welcome between 8am and 6pm. Every guest of Chimney Rock Resort may have one visitor, but they must register upon arrival at the office. If visitors do not follow the guidelines of the resort they may be asked to leave.
Alcohol: Alcohol consumption on the property is allowed with moderation only. We are a family oriented, peaceful resort, catering to those that want an enjoyable vacation experience.
Smoking: There is no smoking allowed in any cabins of ANY kind. Smoking is only allowed in designated areas on the property, and we kindly ask that all cigarette butts are disposed of in the trash.
Fish Cleaning: There is no fishing cleaning allowed within any of the cabins. Fish are to be disposed at the fish cleaning station – see instructions.
Golf carts and ATVs: Golf carts and ATVs are welcome on the property as long as they drive on designated driveways and paths. They are to be parked in designated areas to both protect the grounds as well as the septic system. There is a 5mph speed limit on the grounds.
Trailers: Trailers are also welcome to the property and may be parked in designated parking areas.
Towels: In an effort to make the resort as easy and as inclusive as possible for guests (so less packing!) resort owners provide kitchen towels. Please keep all towels inside cabins and reserved for kitchen use only.
Phones: We are located in the woods and your cell phone may not work at our resort You can alway go into the rec room and use wifi calling.
Fireworks: The only fireworks we allow at the resort are small fireworks such as fountains and sparklers. We allow fireworks on one night only. You may join our staff at a designated area to light your fireworks. Check our events page to find out the date. All others are prohibited. Please pick up the trash.
WIFI: We do have high-speed wifi inside the rec room. That being said, the resort is about relaxing and enjoying the Northwoods – so some IP addresses and websites may not be available. When in the rec room join Chimney rock guest no password needed.
Campfires and Firewood: All firewood must be purchased on-site to ensure firewood is not contaminated with pests or diseases. We enforce all local burn bans. Please do not cut down any trees or limbs – we are trying to preserve the national forest. All our cabins and campsites have fire rings and there is firewood for sale (self-serve) at our store at the gray rec building. Each week-long cabin rental receives a complimentary bundle of firewood upon check-in.
This property is privately owned. The renter accepts renting privileges with the understanding the he/she does hereby release Under the Stars at Chimney Rock LLC, its officers and employees of all liability for loss, damage to property or injury .
Boat Rental Agreement
UNDER THE STARS AT CHIMNEY ROCK
CANOE RENTAL & CAMPGROUND
RELEASE, WAIVER OF LIABILITY AND INDEMNIFICATION FORM
Lessee understands that water sport activities and camping involve certain inherent risks and dangers; these risks and dangers include, but are not limited to; personal injury, hypothermia, sunstroke, near drowning or death. I acknowledge that Rod & Kathleen Ritner, Chimney Rock Canoe Rental & Campground, its affiliates, employees, and/or representatives are not guarantors of my personal safety, nor can they protect me from the inherent risks and dangers I voluntarily assume while engaged in water sport activities, use of campground facilities, and/or use of rented equipment.
Therefore, in consideration of the use of property, facilities, and rental equipment, I hereby RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE, Rod & Kathleen Ritner, Chimney Rock Canoe Rental & Campground, its affiliates, employees, and/or representatives for injuries, damages, or losses of any nature whatsoever. I further agree to indemnify, defend, and hold harmless, Rod & Kathleen Ritner, Chimney Rock Canoe Rental & Campground, its affiliates, employees, and/or representatives from any third party claims for injuries, damages, or losses of any nature whatsoever. This Waiver and Release applies to and on behalf of myself, my heirs, my estate, or my successors and relates to any form of personal injury (including death); damage(s), loss or adverse impacts to any rights I or my successors might have.
If renting canoes or kayaks, I must check in 15 minutes before my scheduled departure time. I will then get a vest and paddle from the corn crib below the office and wait at the staging area to be picked up by the transit vehicle. I understand that if I forget to bring vests or paddles on the shuttle, I will have to wait for the next scheduled run to get my paddle and vest. If I am not ready by the scheduled departure time, I may miss my shuttle and will not be reimbursed. If there is an opening on a later shuttle I may be allowed to ride that shuttle. In no event will any refund be made for missing my shuttle. I agree to have my vessel returned to the landing by 6 pm and agree to take my vessel off the beach and up the landing ramp. I understand that if I fail to do either of these actions, I will incur a fee of $20 per boat charged to the card on my waiver.
I UNDERSTAND THAT I AM RESPONSIBLE FOR MY PERSONAL SAFETY AND THE PERSONAL SAFETY OF ANYONE UNDER MY SUPERVISION, INCLUDING MINOR CHILDREN AND/OR ADULTS REQUIRING SUPERVISION.
SECURITY AND CARE OF ALL WATERCRAFT, EQUIPMENT, AND PROPERTY IS MY RESPONSIBILITY. I WILL BE CHARGED FOR ANY LOSS OR DAMAGE INCURRED AT FULL REPLACEMENT COSTS; $1,000/canoe, $500/kayak, $50/life vest, $50/paddle. ($100 minimum property damage if repairable)
If any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect.
All rentals (including multi-day) are from dawn until dusk for safety purposes, but check in of the boats must occur when staff are available.
In the event the LESSEE fails to return said boat rental in good condition, ordinary wear and tear excluded, as when received, the LESSEE shall have its credit card charged by the LESSOR as compensation for 1) damages incurred or 2) reimbursement of articles damaged, missing or broken or 3) excessive uncleanliness.
LESSOR shall charge to LESSEE’s credit card on file any portion (or all) of cost of damages incurred to cover repairs for such damages, including reasonable attorney’s fees. I authorize and allow the LESSOR to charge my credit card for any damages to the boat rental or the loss of equipment.
Any boat rental returned extremely muddy, dirty, with food bits and trash strewn about will be subject to an additional $40 cleaning charge.
Chimney Rock Resort rules and regulations contained herein, as posted in the office, and those posted on the boat rental and/or the grounds by the LESSOR are for the safety and welfare of all. The LESSEE certifies that he/she has read and understands said rules and regulations and further assumes the responsibility that his/her family and or guest(s) will obey the rules.
LESSEE agrees not to use nor permit the use:
A) of the boat rental for any unlawful purpose;
B) of the boat rental in a careless or negligent manner;
C) of the boat rental while under the influence of liquor or narcotics or any other drugs;
D) by any other person not the signatory of the agreement or not equally qualified.
The Customer acknowledges his/her responsibility for the safe and proper use of the boat rental and the items within. It is agreed and understood by the Customer that Chimney Rock Resort shall not be held liable for damages, inconvenience or time lost caused by accident, breakdown or malfunction of any of the items at the Resort. The Customer further agrees to indemnify and hold harmless the Chimney Rock Resort and its agents, affiliates and personnel from and against any and all claims for loss of or damage to property or injury to persons (including death) resulting through the use of any items at the resort. The Customer further agrees to hold Chimney Rock Resort harmless should loss or damages occur to any of the Customer’s personal property including loss or damage by fire, water, theft or any other causes whatsoever.
The Customer expressly agrees to indemnify and hold Chimney Rock Resort and its agents, affiliates and personnel, harmless of, from, and against any and all loss, cost, damages, attorney fee and/or liability in connection with the enforcing of the forgoing rental contract by Chimney Rock Resort, including expense incurred in connection with attempting to collect delinquent rent and in the event of suit by Chimney Rock Resort, to recover possession of said rental property and/or to enforce any terms, conditions and/or provisions hereof.
THE TERMS AND CONDITIONS ON BOTH SIDES OF THIS CONTRACT CONTAINS THE ENTIRE UNDERSTANDING BETWEEN LESSEE AND LESSOR AND NO OTHER REPRESENTATION OR INDUCEMENT, ORAL OR WRITTEN, HAS BEEN MADE WHICH IS NOT INCLUDED IN THIS RENTAL AGREEMENT.
I (WE) HAVE READ ALL PAGES OF THE AGREEMENT AND FULLY UNDERSTAND THE TERMS AND CONDITIONS AS SET FORTH ON BOTH SIDES; THAT I (WE) ACKNOWLEDGE RECEIPT OF A COPY OF THIS AGREEMENT.